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Contact for Media Credentials and Speaker InterviewsMaryann Karinch Sage Research ContactDoug Haslam, Marketing Manager
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Sage Research President to Highlight Service Level Agreements at The Open Group's "Boundaryless Information Flow: The Role of Web Services" ConferenceNatick, MA and San Francisco, CA - June 25, 2002 - Kathryn Korostoff, founder and President of Sage Research, will address "SLAs: Evolving Customer Requirements and Expectations for Boundaryless Information Flow and Service Delivery" at The Open Group's conference on "Boundaryless Information Flow: The Role of Web Services," to be held in Boston July 22-26. The presentation will deliver a real-world perspective about how Service Providers can both meet emerging needs and differentiate their offerings through SLAs related to service performance, provisioning, and other parameters. "Customers have increased their service expectations-more and more, they are demanding comprehensive, customizable SLAs as a condition for purchase," said Korostoff. "Having a strong SLA offering in place, and being able to demonstrate conformance, increasingly means the difference between competitive success and failure." Kathryn Korostoff has been analyzing network-related technology and market trends for over 15 years. She leads a team of research professionals at Sage that has recently conducted studies on IP Telephony, IP-based VPNs, mobile IP, Service Level Agreements and wireless LANs. Since the mid-1980s, Kathryn has published over 100 articles in leading publications. Prior to founding Sage in 1993, Kathryn held market research and product management positions at NBI, International Data Corporation and Motorola Codex. About Sage ResearchSage Research, Inc. is a full-service market research and consulting firm providing global demand-side research to technology product and service providers. With in-depth experience in the networking and telecommunications markets, Sage delivers actionable data and recommendations based on the most current qualitative and quantitative methods. Practice areas include customer loyalty, market segmentation, brand equity, business case validation, technology adoption, and product concept testing. Founded in 1993, Sage serves a broad client base that includes industry leaders and innovative start-ups. For more information, visit www.sageresearch.com. About The Open GroupThe Open Group, a vendor-neutral and technology-neutral consortium, has a vision of Boundaryless Information Flow achieved through global interoperability in a secure, reliable and timely manner. The Open Group's mission is to drive the creation of Boundaryless Information Flow by working with customers to capture, understand and address current and emerging requirements, establish policies, and share best practices; working with suppliers, consortia and standards bodies to develop consensus and facilitate interoperability, to evolve and integrate specifications and open source technologies; offering a comprehensive set of services to enhance the operational efficiency of consortia; and developing and operating the industry's premier certification service and encouraging procurement of certified products. More information on our organization can be found at www.opengroup.org |
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